krafts 'n' kollektables

how to order

Every item has a unique number (ie ac1-005 or cb1-105). If you are ordering just one item, the procedure is simple, contact us  (alternative e-mail address) and let us know that payment is on the way and we will despatch the item as soon as it is received.

However, we do offer postage discounts for more than one item (this can be considerable, for example many will travel at no extra cost thus eliminating the additional postage charges altogether). Due to the large numbers of permutations it is impossible to list every combination, so unless stated on items, all you need to do is contact us with the goods required and we will get back to you as soon as possible with the adjusted price.

Once a sale confirmation is received, we will indicate on the site that the item has been 'sold'. All items will be kept for a maximum of 7 days before going back on sale, unless we hear otherwise from you.

Although based in the UK, we are happy to sell anywhere in the world. Contact us for postage quotes, we will let you have both air mail and surface mail.

 

how to pay

1. Cheque. Made payable to SICM and sent to PO Box 1216, Dudley, DY3 1GW. England. (Postal Orders are also acceptable)

2. Bank transfer. This is particularly recommended for overseas customers as bank charges involving cheques can be quite high and are not cost effective for small value items. We will let you have details on request.

3. Cash. If you are local to us (Dudley/Wolverhampton area) then you can collect. This also eliminates postage charges altogether.

4. PayPal. If you have an account then all you need to do is enter the amount and use the SICM e-mail address of admin@sicm.org. A PayPal account is free to open and there are no charges to the buyer. You can find out details here:  click here

 

customer guarantee

Our guarantee to you is that we will treat you at all times with courtesy and respect, and will do all that we can to ensure that you are totally happy with your item. We will keep you informed from the moment we receive your order till the time it is despatched.

In the unlikely event that you are not happy with your goods, just let us know and a full refund or credit note will be offered. Your total satisfaction is our aim.